Eharmony Cancellation Policy: A Detailed Guide
Eharmony Cancellation Policy
Considering ending your search for love on eHarmony?
Understanding their cancellation policy is crucial before moving forward.
Unlike flipping a switch, canceling an eHarmony subscription involves specific steps depending on how you signed up.
This guide will shed light on the key aspects of eHarmony’s cancellation policy, empowering you to make an informed decision.
We will look into the importance of following the correct cancellation procedures based on your
subscription source (directly through eHarmony or a third-party platform).
Additionally, we’ll address the policy on refunds for unused subscription periods and clarify how installment plans are handled upon cancellation.
By exploring these details, you’ll be well-equipped to navigate the eHarmony cancellation process smoothly.
Eharmony Cancellation Policy
The eHarmony cancellation policy provides users with options to terminate their registration or subscription to any services at any time, with certain conditions.
Here are the key points outlined in the policy:
1. Cancellation During Subscription Term:
Users can cancel their registration or subscription at any time during the term or any renewal period.
This can be done by accessing the “Manage profile” section under Data & Settings, clicking on the cancellation link, and providing the required information.
Upon cancellation, the subscription will terminate at the end of the paid subscription term, and no refunds will be issued for any unused days.
2. Installment Payment Basis:
For subscriptions purchased on an installment payment basis (e.g., three-part pay),
cancellation does not exempt users from their obligation to pay the total contractual amount due.
Scheduled payments will continue until the remaining balance is paid in full.
3. Cancellation via Non-eHarmony Services:
If a membership was purchased through a Non-eHarmony Service (e.g., Apple or Google), users must follow specific cancellation processes outlined by those services.
For Apple, this involves accessing iTunes & App Stores in the Settings option on an iPhone,
selecting the Apple ID, viewing subscriptions, and canceling the eHarmony subscription as instructed.
For Google, users need to sign into their Google account, navigate to “My subscriptions,” select the eHarmony subscription, and cancel it through the Manage options.
The eHarmony cancellation policy for premium memberships provides buyers with specific guidelines and options for cancelling their agreements.
Here are the key points outlined in the policy:
4. Cancellation within Three Business Days:
Buyers of premium memberships have the right to cancel the agreement without penalty or
obligation within three business days following the date of the agreement, excluding Sundays and holidays.
Notice of cancellation can be sent via email to [email protected], mailed as a
signed and dated notice, or through telegram, indicating the buyer’s desire not to be bound by the contract.
5. Refunds for Prepaid Amounts:
If the buyer has prepaid for a premium membership and cancels, the amount allocable to services not received will be promptly refunded.
6. Cancellation due to Death or Disability:
In cases of death or disability preventing the full use of the premium membership, the buyer or
their estate may elect to be relieved of payment obligations for services not received before death or disability, provided that written
verification from a designated physician is presented to eHarmony.
7. Account Holds and Pausing Membership:
Premium members can pause their memberships for up to one year by providing written notice to eHarmony.
This pause allows members to temporarily halt their subscription without cancelling it entirely.
8. Match Guarantee:
eHarmony does not guarantee a specific number of matches but assures that members will receive all available
matches upon successful registration and completion of the Compatibility Quiz.
Additional matches will be added during the subscription term as they become available.
The cancellation policy emphasizes that users must follow the appropriate procedures depending on how they purchased their
subscription (directly through eHarmony or via a third-party service).
It also clarifies that cancellation does not entitle users to refunds for unused days of the
subscription term and that installment payments must still be fulfilled as per the contract terms.
Overall, the eHarmony cancellation policy aims to provide transparency and clarity regarding the process of terminating subscriptions while
outlining the responsibilities and implications for users based on their subscription type and payment method.
Is EHarmony Still Charging After Cancellation?
If you cancel your subscription on eHarmony by turning off auto-renewal, your subscription will end at the end of your current billing cycle.
However, it’s crucial to note that you may still be charged if there are any pending payments or if your account has not completed the current billing cycle.
In such cases, your account will remain active until the end of the billing cycle, and charges may still apply for the remaining period.
Therefore, it’s essential to review your account status and pending payments before assuming that no charges will occur after cancellation.
Can You Cancel EHarmony Subscription At Any Time?
Yes, you can cancel your eHarmony subscription at any time.
However, the refund policy and whether you are entitled to a refund depend on the timing of your cancellation.
If you cancel your purchase before midnight of the 14th day following your paid subscription date, you are entitled to a full refund.
This allows new users to try out the platform risk-free for a week or two.
To request a refund within this timeframe, you should contact eHarmony’s Customer Service at 0800 028 0308 during their operating hours.
On the other hand, if you miss the 14-day deadline or your subscription has already renewed, you will not be eligible for a refund.
Additionally, if you subscribed to a payment plan (e.g., 3-month or 6-month plans with monthly installments), canceling your subscription will not stop the remaining payments from being charged.
Therefore, while you can cancel your eHarmony subscription at any time, the refund availability
and implications vary based on when you cancel and your subscription type.
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Conclusion
In conclusion, eHarmony offers a comprehensive cancellation policy that provides flexibility and options for users who wish to end their subscriptions.
The policy allows users to cancel their subscriptions at any time, although the refund
eligibility and process depend on specific conditions.
For new users who cancel their purchase before midnight of the 14th day following their paid subscription date, eHarmony offers a full refund.
This refund policy gives users the opportunity to try out the platform risk-free for a limited period.
However, if the cancellation occurs after the 14-day deadline or if the subscription has already renewed, users are not eligible for a refund.
Additionally, for users on payment plans such as monthly installments, canceling the subscription does not halt the remaining payments.
Overall, eHarmony’s cancellation policy aims to provide a fair and transparent process for users,
allowing them to make informed decisions about their subscriptions while ensuring clarity regarding refund eligibility and payment obligations.
